CareKnow exactly who to call, long after installation day.
SBPM Care keeps you connected to the team behind your installation - ongoing customer care, direct coordination with , and one planned annual visit.
What SBPM Care gives you
Ongoing customer care
One team to contact about your installation or connected setup. We assess it and stay in close contact with when on-site support is needed.
Your trusted installer, once a year
Your annual visit is completed by - the same partner that did the original work and already knows your property.
One visit, more possibilities
Use the visit to discuss connected-home improvements with someone you already know. Extra products and work are always quoted separately.
Your connection quietly runs more than you think.
When this much depends on one setup, the important thing is knowing who to contact - before you actually need them.
Do not wait until you need help to find out who to call.
One planned visit. A clear picture of your setup.
Your support runs from the day you join and continues all year. Once in every twelve-month membership term, carries out your annual visit (annual pit stop) - a structured on-site check of your installed setup. We look for visible wear, changes and early concerns, make simple adjustments where possible, and record what we find.
Dish & mounting
We visually check the dish, mount and safely accessible fixings for stability, visible damage, looseness, corrosion and alignment risks.
Visible cable route
Visible cabling is checked for damage, strain, loose fixings and signs of water-ingress risk.
Line of sight
We look for vegetation growth, new structures or other objects that may be affecting the dish's clear view of the sky.
Router & indoor setup
We review the router position and visible indoor setup for obvious placement, connection or WiFi-coverage limitations.
Basic performance check
Where technically possible, we run a basic app and speed check to record how the setup is performing at the time of the visit.
Small on-the-spot adjustments
Simple adjustments are included when they are safe, accessible, require no materials and can be completed within five minutes.
SBPM can coordinate the next step with your installer. Repairs, materials and additional work are always quoted separately and only carried out with your approval.
The annual visit is a visual, checklist-based inspection of safely accessible areas. It does not guarantee network uptime, speed or availability.
Make the most of the visit
Since is already at your property, it's a convenient moment to improve your setup. Where available in your region, SBPM can arrange these - quoted separately.
I work from home and half the house depends on the connection. Knowing I can call one team - and that they work directly with the company that installed everything - gives me real peace of mind.
How SBPM Care works
Care starts when your membership does. From day one, you have one clear point of contact for questions about your installed Starlink system, plus one planned on-site care visit in every twelve-month term.
Know who to contact before you need help
Do not wait until you need help to find out who to call.
Email our dedicated Care team whenever you have a question or concern about your installed Starlink system. We assess what is needed and coordinate directly with when on-site support is the right next step.
Your twelve-month care cycle
Join SBPM Care
£24 per month, including VAT. Your membership starts with a twelve-month term.
Care throughout the year
Contact SBPM Care whenever you need help with your installation. We assess your request and help coordinate the right next step.
Your annual visit (annual pit stop)
We arrange a suitable appointment with . Your original installation partner completes the structured system inspection and records the findings.
Your report and next steps
You receive a digital report with photos, findings and recommendations. Any additional work or materials are quoted separately and only carried out with your approval.
We will remind you before the renewal date. Unless you cancel before renewal in line with the Terms & Conditions, your membership renews for a further twelve-month term, including one planned annual visit (annual pit stop) in that renewed term.
SBPM Care is provided by SBPM Partners and is separate from your Starlink subscription. It supports your installed system but does not guarantee network uptime or Starlink service availability.
One clear annual care plan
SBPM Care
UKYou'll see the full price, renewal and cancellation terms before you confirm.
No hidden promises. You stay in control.
The annual visit is an inspection and care appointment. Nothing extra is ever carried out without your agreement.
Frequently asked questions
Keep a familiar point of contact after installation day.
Ongoing support, direct coordination with , and one planned annual visit from the installer you already know.
SBPM Care is an optional paid service by SBPM Partners, separate from your Starlink internet subscription.